Shipping policy
Order Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays).
During peak seasons, processing time may be slightly extended.
Shipping Time
We work with global logistics partners to deliver your order safely.
Estimated delivery times:
- United States: 7–15 business days
- Europe: 7–18 business days
- Other countries: 10–25 business days
Please note that shipping times are estimates and not guaranteed.
Shipping Cost
- Free shipping on orders over $39
- Standard shipping fee: $4.99
Tracking Information
Once your order has been shipped, a tracking number will be sent via email.
Tracking updates may take 3–7 days to become available.
Customs, Duties & Taxes
Orders may be subject to customs duties or import taxes depending on your country.
These charges are the responsibility of the customer.
Shipping Delays Disclaimer
Delivery times may be affected by factors beyond our control, including but not limited to:
- Customs inspections
- Flight delays
- Weather conditions
- High shipping volume periods
We appreciate your patience and understanding.
Lost, Delayed, or Stolen Packages
If your package has not arrived within 30 business days, please contact us.
We will investigate and offer a suitable solution (replacement or refund).
We are not responsible for packages marked as “Delivered” by the carrier.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect address may incur additional shipping fees.
Order Changes & Cancellation
Orders can be modified or canceled within 24 hours after purchase.
After this period, orders may already be processed and cannot be changed.