Refund policy

Return & Refund Policy

We strive to ensure that you are satisfied with your purchase. Please review our policy below.

For non-quality issues, we do not require returns due to high international shipping costs.

For damaged or defective products, please contact us with photos/videos within 7 days for a replacement or refund.

Return Eligibility

We accept returns under the following conditions:

The item is damaged or defective upon arrival
The item received is incorrect

To be eligible, you must contact us within 7 days of delivery with proof (photos or videos).

Non-Returnable Situations

We do not accept returns in the following cases:

Change of mind
Incorrect size or product selection by the customer
Minor color or appearance differences due to lighting or screen settings
Delays caused by shipping carriers or customs

Return Process

To request a return, please contact us with:

Order number
Description of the issue
Photo or video evidence

We will review your request and provide further instructions.

Return Shipping

If the return is approved due to a defect or incorrect item, we will cover the return or offer a replacement/refund
For other approved returns, the customer is responsible for return shipping costs

📌 International orders may need to be returned to our overseas warehouse.

Refund Policy

Refunds will be issued in the following cases:

Item is confirmed defective or incorrect
Item not received within 30 business days

Refunds will be processed to the original payment method.

Late or Missing Refunds

If you have not received a refund yet, please:

Check your bank account again
Contact your payment provider
Contact us for assistance

Order Cancellation

Orders can be canceled within 24 hours of purchase.
After this period, orders may already be processed and cannot be canceled.

Delivered Packages

Orders marked as “Delivered” by the carrier are considered successfully delivered.
We are not responsible for lost or stolen packages after delivery.